Frequently asked
questions?


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Practical information & access

What is the address of the hotel?

We are located at 14 rue Claude Bonnier, 33000 Bordeaux. Our hotel is in Mériadeck, a modern district of Bordeaux.

Where can I park my car?

You can park your car in your hotel’s private parking lot in Bordeaux. It is located on the ground floor and is available upon reservation.
A supplement of €25/day applies.

Is there an electric charging station?

Two charging stations for electric vehicles are available in the hotel parking lot. Don’t forget to reserve your parking space so you can recharge your batteries.

What languages are spoken for my reservation and check-in?

The team at your hotel in Bordeaux speaks several languages, the main ones being French and English.

Can I bring my pet?

We welcome you and your small pet and will provide special amenities in your room. A supplement of €25/night applies.


Your Stay (Rooms & Services)

What time can I check in?

Rooms are available from 3:00 PM.

What time should I check out of the hotel?

Rooms must be vacated by 12:00 noon.

What are the different room categories?

Our hotel in Bordeaux offers 5 categories of Rooms & Suites: Cocon, Cockpit, Tribe, Collector, and FirstRoom.

What is the maximum number of people that can sleep in one room?

A maximum of two people can be accommodated in each hotel room, and we have a range of connecting rooms available if you decide to stay as a group.

Do you have a policy for children?

Young and old alike are welcome at your hotel in Bordeaux.

Can you store my luggage before check-in and after check-out?

We will be happy to store your luggage upon arrival if your room is not ready, or after your departure, at no extra charge, so that you can explore Bordeaux with complete freedom.

Can I change or cancel my reservation?

You can modify or cancel your reservation according to the conditions of the rate booked.

How is my reservation guaranteed?

A credit card will be held as a guarantee only until your arrival at our hotel in Bordeaux.

Is there Wi-Fi?

Yes, Wi-Fi is available throughout the hotel.

Is there a laundry service at the hotel?

We work with an external laundry service for your laundry needs. Any task is possible!

Is smoking permitted on the premises?

Our entire establishment is non-smoking, but ashtrays are available in our outdoor areas and on the terraces.

Food & experiences

What are the bar and restaurant options?

Our restaurant and bar in Bordeaux, Le Bada, is open every day from 7:00 a.m. to 10:30 p.m. and welcomes guests with reservations. Our room service is available for snacks from 7:00 a.m. to 10:00 p.m.

How do I reserve a table at the bar and/or restaurant?

You can book online or directly by speaking to a member of our team in the lobby.

Is there room service?

Our Room Service team and our Housekeeper are here to take care of you throughout your stay.

Is there a swimming pool or a gym?

There is no swimming pool at the hotel, but the Miroir d’Eau is not far away ☺ Several fitness rooms are available whenever you want, with no time restrictions. So you can indulge yourself at the restaurant!

What outdoor spaces does FirstName Bordeaux have?

The hotel has two flagship outdoor areas: a welcoming terrace adjoining the restaurant on the ground floor, and a rooftop bar offering one of the most beautiful views over the rooftops of Bordeaux.

Are the rooftop and terrace open to the public?

Yes, our living spaces are open to everyone, both hotel guests and Bordeaux residents! Whether you want to enjoy a coffee on the terrace or a cocktail at sunset on the rooftop, you are welcome to join us.

Do you offer brunch on weekends?

Yes! FirstName Bordeaux offers a gourmet brunch every Sunday. It’s the place to be to enjoy fresh, local produce in a relaxed atmosphere.

Can we have brunch on the terrace or on the rooftop?

Enjoy our brunch on the terrace for a moment in the open air. Reserve now!

What is on the brunch menu?

Find our brunch menu in Bordeaux here!

Do we need to make a reservation for brunch?

Reservations are highly recommended for brunch, as our tables fill up quickly. You can reserve your table in just a few clicks.

Events & private hire

Is it possible to rent a meeting room?

Several meeting rooms are available for rent, suitable for conferences, brainstorming sessions, or creative work. Choose from a variety of settings to suit your needs and preferences. All rooms are fully equipped and can be rented for a full day or half day.

Do you offer private hire of the restaurant or bar?

Absolutely! Whether for a corporate or private event, it is possible to hire our restaurant, rooftop, or even speakeasy for private use. We create tailor-made packages for your cocktail parties and receptions.

What types of events can be organized at FirstName Bordeaux?

Our spaces are modular to accommodate all your projects: corporate events (seminars, after-work gatherings, product launches, press breakfasts) as well as your private events (birthdays, cocktail receptions, wedding receptions).

Can we organize a tailor-made event with catering?

Absolutely! Our events team will help you create a tailor-made package: from cocktail lunches to sit-down dinners, sharing platters or private brunches.

How do I request a quote for an event?

It’s very simple! You can contact us via our online form. We will respond quickly with a personalized proposal.